- Terms and Conditions
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. During the checkout process you will need to acknowledge reading and understanding the following terms before you can complete your order. If you need any further information, please contact us.
ORDERING INFORMATION + GENERAL HELP:
A few suggestions to help us expedite your order:
1. Have your order shipped to the same address that your credit card is billed to.
2. Provide us with a phone number where we can reach you during normal business hours.
3. Double check all information entered before submitting your order.
4. When calling have your order/invoice number handy.
Because many items on our site can look alike or have similar descriptions, we suggest clicking the "see details" link before ordering products you are not familiar with.
Photographs are generally not actual size. Many are enlarged to show detail.
Unless stated otherwise, prices listed are for one item. This includes items with pictures of multiple items (ex. rolls) and items with plural descriptions. We cannot honor incorrect pricing due to typographical or programming error.
If you have set up an account, your order status can be checked online or if further information is needed you may e-mail us from the "Contact Us" page. Order status can also be checked by calling our offices during normal business hours which are 9:00 to 5:00 Monday through Friday EST. You may also e-mail us at firstname.lastname@example.org to request any information about your order. If you require immediate attention we always suggest calling during normal business hours.
All Uncertified Coins, Paper Money, Proof Sets and Mint Sets are guaranteed as authentic by Steve’s Rare Coins. We only purchase from reputable dealers and suppliers and take every precaution to ensure the product(s) our customers are receiving are genuine. All Certified Coins are guaranteed authentic by Steve’s Rare Coins but we are not responsible for the grade. Certified Coins are graded by third-party grading services (NGC, PCGS, ANACS, ICG) and are held to the grading standards of the specific company. Please see the individual grading company’s websites for more information on their grading specifications.
YOUR INFORMATION IS SAFE:
Ours is a secure site utilizing the SSL (Secure Socket Layer) encryption standard. You can order knowing that no one view your full credit card information. All of your personal information is protected through encryption. We do not send Spam e-mails or sell your e-mail addresses! All of your data is protected to the greatest extent possible against unauthorized access!
We accept MasterCard, Visa, Diners Club that begin with the #5, Discover and American Express. Because markets can change rapidly, prices are subject to change. STEVESCOINS.COM is not responsible for errors or omissions. Our responsibility is limited to the purchase price only.
All U.S. personal, business, or bank checks and U.S. Money Orders are accepted as payment and must be mailed within 48 business hours of the order being placed. If payment is not received within 7 days of placing your order, your order will be cancelled. Checks and money orders will be allowed to clear a minimum of ten business days before shipment. There is a $25.00 fee for returned checks.
For purchases of $2500 or more, wire transfers are also accepted.
Fraud, especially by credit card, is a major concern for both retailers and consumers. We take all precautions, including the use of fraud detection software; to be sure credit cards are being used legitimately. STEVESCOINS.COM takes all fraud, including attempted, very seriously and has worked with the FBI and the Secret Service in the past.
An order confirmation number is not a guarantee of shipment. WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON WITH A FULLY ISSUED REFUND.
PROCESSING, SHIPPING AND DELIVERY:
You will receive an e-mail confirming placement of your internet order as well as when your order is shipped.
If you choose to pay by credit card your credit card will be charged when you place your order.
If a significant delay in shipment is expected you can be credited and then re-charged at the time of shipment.
For shipping, we offer several options to choose at checkout. Our Postal shipping rates are very reasonable and vary depending on the size of your order. Some packages may be sent “restricted delivery.” Only the person who placed the order can sign for the delivery with a photo I.D. For security reasons, we may opt to send your order via an alternate delivery company or service than you originally chose. Custom shipping such as overnight and expedited delivery is available for many orders. If you do not receive your order, our office must be contacted in a timely manner as claims must be filed within 90 days of the shipment. If we are not contacted, we reserve the right to not honor the original order and will not reship the coins or credit the order amount. Speak to a Customer Service Representative for more information.
Most orders for in stock items are currently shipped in 2-3 business days after receipt of the order. Business days are Monday through Friday excluding Holidays. Weekends are NOT considered business days. For example, an order with items that usually ship within 2-3 business days, placed late in the day on a Monday would be pulled on Tuesday and would usually ship by Thursday or Friday. Processing times may be longer during peak times such as Holidays. Orders with special requests may also be extended. Items listed as out of stock or items with longer stated shipping times could take additional time. Orders with possible security issues can often be delayed. If you have questions regarding processing times feel free to contact us.
Delivery times given for various shipping options are quoted in “Business Days after Leaving our Facility.”
In the highly unlikely event your order is lost during shipping we are 100% responsible for the package, which is always insured, until delivery is confirmed. Keep in mind that filing claims can take time and may require a written statement from you. In some instances, we may not be able to immediately reship your order. You can, at any time, place a new order and then ask for a credit when the claim is settled.
RETURNS + CANCELLATIONS:
At STEVESCOINS.COM your satisfaction is our main goal. If any item purchased is not satisfactory it may be returned within 7 days of receipt for exchange or a full refund (Because of Market fluctuations; Gold, Silver and Platinum coins where the price is related to the spot metals market, can be returned for replacement only). Postage paid to us to ship your order is non-refundable. Normal postage for returned orders may be refundable in certain cases. This does not include Overnight, Priority or Expedited shipping. All coins sold by STEVESCOINS.COM come with a lifetime guarantee of authenticity.
A 10% cancellation fee OR the difference between the price at which the product(s) were sold to you and the current price(s), (whichever is greater), will be incurred on gold, silver and platinum coin orders and special orders that are not cancelled within two business hours after placement. If your order for gold, silver or platinum coins has been shipped (regardless of when placed) it cannot be cancelled or returned for refund. If the package is refused, the same fees will still apply, and must be fulfilled before any future orders will be taken.
Non-bullion or non-special order items may be cancelled free of charge up until they are shipped. At that point, our normal return policy will apply.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Steve's Rare Coins. The collective work includes works that are licensed to Steve's Rare Coins. Copyright 2014, Steve's Rare Coins ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Steve's Rare Coins or purchasing Steve's Rare Coins products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Steve's Rare Coins or to purchase Steve's Rare Coins products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Steve's Rare Coins. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Steve's Rare Coins used in the site are trademarks or registered trademarks of Steve's Rare Coins.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Steve's Rare Coins disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Steve's Rare Coins does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Steve's Rare Coins does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Steve's Rare Coins shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Steve's Rare Coins has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Steve's Rare Coins product is mistakenly listed at an incorrect price, Steve's Rare Coins reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Steve's Rare Coins reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Steve's Rare Coins shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Steve's Rare Coins without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Steve's Rare Coins may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Steve's Rare Coins.
Your use of this site shall be governed in all respects by the laws of the state of Connecticut, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Steve's Rare Coins products) shall be in the state or federal courts located in Hartford County, Connecticut. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Steve's Rare Coins products) must be commenced within one (1) year after the claim or cause of action arises. Steve's Rare Coins' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Steve's Rare Coins may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Steve's Rare Coins does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Steve's Rare Coins is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Steve's Rare Coins reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Steve's Rare Coins in its sole discretion.
You agree to indemnify, defend, and hold harmless Steve's Rare Coins, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Steve's Rare Coins may link to sites operated by third parties. However, even if the third party is affiliated with Steve's Rare Coins, Steve's Rare Coins has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Steve's Rare Coins. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Steve's Rare Coins seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).